IT Operations Assistant (G5)

About the role

The World Food Programme (WFP) is hiring an IT Operations Assistant (G5) in Kabul to provide technical support for ICT operations, infrastructure, telecommunications, cybersecurity, identity management and digital solutions. The role ensures reliable and secure technology services that support WFP's humanitarian operations across Afghanistan.

Key responsibilities

• Provide first- and second-line IT support to WFP users and resolve incidents and service requests promptly.
• Install, configure, maintain and troubleshoot computers, mobile devices, peripherals and standard software.
• Support network infrastructure, Wi-Fi, connectivity, telecommunications services and routine preventive maintenance.
• Assist with identity and access management, including user account administration and access reviews.
• Provide technical support for SCOPE and other beneficiary management solutions.
• Maintain accurate ICT asset inventory and lifecycle records, including deployment, transfer, verification and disposal.
• Support cybersecurity compliance, endpoint remediation, incident reporting and user awareness activities.
• Deliver user training, maintain technical documentation and coordinate with vendors and technical teams as required.

Required profile

• Completion of secondary education; post-secondary study in Information Technology, Computer Science, Telecommunications or a related field is desirable.
• At least five years of relevant experience in ICT operations, service desk support, telecommunications, network administration or a related field.
• Experience with Microsoft Windows, Microsoft 365 and enterprise ICT environments is desirable.
• Fluency in English and in local languages (Pashto/Dari).

Required skills

• IT service desk and customer support, ICT infrastructure and network support.
• Telecommunications operations, identity and access management, ICT asset management and cybersecurity awareness.
• Strong analytical, communication, teamwork and problem-solving skills in a multicultural operational environment.

Applications are submitted only through the WFP online recruiting system, with a CV and cover letter; additional documents may be requested later. Shortlisted candidates are contacted, and all selected candidates undergo reference and background checks.