Information Technology Assistant (IT Associate)

About the role

IOM, a UN-related organization established in 1951, is recruiting an IT Associate for its mission. Reporting to the Senior Resource Management Officer and directly to the Senior Information Technology Associate, and coordinating with the ICT Division Central Team, the post provides technical support in a complex network environment and end-user support in a hybrid cloud setting. The role covers several locations within the assigned area.

Key responsibilities

• Provide technical support for ICT issues in a complex network environment based on Cisco, Meraki and Microsoft infrastructure, and support all locations in the assigned area, including onsite visits.
• Support end users in a hybrid cloud environment and help them use Windows 11, Office 365, Exchange Online, SharePoint Online and corporate applications such as Oracle and Cisco.
• Maintain IT inventory and manage LAN/WAN equipment (Cisco/Meraki firewalls, switches, access points) and keep VPN and internet connectivity running with minimal downtime.
• Administer account lifecycles using One Identity and follow IOM global ICT standards and procedures.
• Assist in user training, report drafting, documentation and SOPs, and perform other tasks requested by the IT Officer.

Required profile

• University degree in Computer Science, Information Management Systems or a related field with at least two years of relevant experience, or a high school diploma with four years of experience.
• Professional certifications in Microsoft and Cisco are an advantage; prior IOM or UN experience is an advantage.
• Fluency in English (oral and written); working knowledge of Pashto or Dari is required, and fluency in the national language is highly advantageous.

Required skills

• Knowledge of TCP/IP, firewalls, routers, switches, VPN and network security; understanding of Active Directory is an advantage.
• Experience with WAN/LAN, on-premises and cloud servers, and IT asset and configuration management.
• Strong proficiency with Microsoft Office 365 tools (Word, Excel, PowerPoint, Teams, SharePoint, OneDrive).
• Ability to work in a fast-paced, multi-location environment, often outside standard hours.