Senior Information Technology Associate

About the role

IOM, a United Nations-related organization focused on migration, is recruiting a Senior Information Technology Associate for its mission in Afghanistan. Reporting to the Information Technology Officer and coordinating with the ICT Division Central Team, the post covers ICT support, security, compliance and network administration across the mission and its sub-offices.

Key responsibilities

• Provide technical support, assessment and recommendations in a complex network environment based on Cisco and Microsoft infrastructure, and give remote support to all IOM Afghanistan sub-offices
• Assist in coordinating complex problem solving in a hybrid cloud environment and support users with Windows 11, Microsoft 365, Exchange Online, SharePoint Online and corporate applications such as Oracle and Meraki
• Maintain IT inventory, guide equipment specifications and ensure compliance with IT service asset and configuration management
• Maintain locally hosted services (DHCP, print services) and keep computers and devices updated and compliant with ICT security standards
• Monitor compliance with ICT security policies and maintain LAN/WAN equipment including Cisco/Meraki firewalls, switches and wireless access points
• Ensure VPN and internet connectivity for the mission and IOM Kabul accommodation, and administer account lifecycles using One Identity / Infosec
• Supervise and coordinate ICT associates in field locations, and support IT security controls such as MFA, RADIUS, Microsoft Endpoint Protection, BitLocker and Intune
• Train users on applications and ICT security awareness, and prepare reports, documentation and SOPs

Required profile

• Bachelor's degree in Computer Science, Information Management Systems, Information Security or a related field with four years of relevant experience, or school diploma with six years of experience
• Professional certifications in Security, Microsoft and Cisco technologies are an advantage
• Fluency in English (oral and written); working knowledge of Pashto or Dari is required
• Prior experience with IOM or the UN system is an advantage

Required skills

• Knowledge of TCP/IP, firewalls, routers, switches, VPN, network security and telecommunications
• Windows Server, Active Directory, IT service asset and configuration management
• SharePoint and Microsoft 365, including Power Automate, Power Apps and Power BI
• Meraki security configuration is a distinct advantage
• Strong Microsoft 365 tools (Word, Excel, PowerPoint, MS Project, Visio, Teams)