Safeguarding Behaviour Intake Coordinator

About the role

The Safeguarding‑Behaviour Intake Coordinator will be based in Kabul, acting as the primary liaison between programme teams and Behaviour and Safeguarding units across MSF operational centres. The role ensures consistent intake, triage and referral of safeguarding concerns in a highly sensitive and dynamic environment.

Key responsibilities

• Design, implement and continuously improve a unified reception and intake mechanism for complaints, alerts and safeguarding concerns across all projects.
• Coordinate with case management teams to establish harmonised SOPs for intake, triage, escalation and referral, ensuring timely support for affected individuals.
• Maintain confidential documentation of abuse incidents, comply with data‑protection requirements and act as the principal liaison with relevant Behaviour or Safeguarding units.
• Facilitate senior‑level consultation on complex intake and referral matters and represent the intake function in programme and operational forums.

Required profile

• Bachelor’s degree in Human Rights, HR, Law, Business Economics, Accountancy, Supply Chain Management or equivalent.
• Minimum three years’ experience in international administrative investigations, preferably in the humanitarian or aid sector.
• Certification as an investigator (e.g., CHS Tier 3, CFE, CFF, CPA, CCEP or equivalent) is mandatory.
• Previous experience with MSF or another INGO is a strong asset.

Required skills

• Strong knowledge of safeguarding, sexual exploitation, abuse and harassment investigation procedures.
• Ability to manage confidential data in line with MSF Data Protection Policy and IT security standards.
• Proficiency in developing SOPs, case assessments and reporting statistics.