Information Technology Assistant

About the role

IOM, a UN-related organization working on migration, is recruiting an Information Technology Assistant in Herat. Reporting to the Senior Resource Management Officer and directly to the Senior Information Technology Associate, the post works closely with the ICT Division Central Team and covers the whole mission's ICT needs.

Key responsibilities

• Provide technical support for ICT issues in a complex network environment based on Cisco, Meraki and Microsoft infrastructure, and support all locations in the assigned area, including onsite visits.
• Support end users in a hybrid cloud environment and help them use Windows 11, Office 365, Exchange Online, SharePoint Online and corporate applications such as Oracle and Cisco.
• Maintain IT inventory and keep LAN/WAN equipment (firewalls, switches, access points) secure and operational, ensuring VPN and internet connectivity with minimal downtime.
• Manage account lifecycles with One Identity and follow IOM ICT standards and procedures.
• Train users on corporate applications, security awareness and new tools, and help draft reports, documentation and SOPs.

Required profile

• University degree in Computer Science, Information Management Systems or a related field with at least two years of relevant experience, or a high school diploma with four years of experience.
• Fluency in English (oral and written); working knowledge of Pashto or Dari is required; national languages are an advantage.
• Prior experience with IOM or the UN system is an advantage.

Required skills

• Wide-ranging knowledge of ICT, including WAN/LAN, TCP/IP, firewalls, routers, switches, VPN and network security.
• Windows Server and Active Directory, and IT asset and configuration management.
• SharePoint and Office 365, including Teams and automation.
• Ability to work in a fast-paced, multi-location environment, often outside standard hours.