Channel Expansion Officer (Sales)

About the role

LasPay, a fintech brand offering digital and Islamic financial services in Afghanistan, is looking for a Channel Expansion Officer. The officer strengthens the agent network through regular market and agent visits, ensuring service availability, agent liquidity, brand visibility and effective implementation of agent schemes. The role also supports agent performance, customer acquisition, compliance, market intelligence and transaction growth through field execution and reporting.

Key responsibilities

• Conduct daily agent and retail visits according to the assigned Beat Plan.
• Build and maintain strong relationships with LasPay agents and merchants.
• Monitor agent liquidity, service availability, transaction activity and operational performance.
• Ensure brand visibility and proper implementation of agent and merchant schemes.
• Identify potential agents and recommend suitable locations for network expansion.
• Educate agents on products, services, procedures and compliance requirements.
• Support customer registration and transaction growth through assigned agents.
• Collect and report competitor activities, market trends and agent feedback.
• Address agent issues and coordinate with relevant departments for resolution.
• Monitor agent compliance with LasPay and regulatory requirements.
• Prepare and submit daily, weekly and monthly field and agent performance reports.

Required profile

• Bachelor's degree in Business Administration, Finance, Accounting, Economics, Banking, Management or a related field.
• Minimum 3-5 years of relevant experience in banking, financial services, EMI, telecommunications or retail operations.
• Proven experience handling cash transactions, account opening, customer support and operational processes.
• Prior experience in branch operations, agent management or digital financial services is an advantage.
• Fluency in spoken and written Dari, Pashto and English.
• Ability to work flexible hours and to travel to branches or agent locations when assigned.

Required skills

• Understanding of Cash In, Cash Out, Remittance, Bill Payment and digital financial service operations.
• Knowledge of KYC, AML and CFT regulations and compliance.
• Proficiency in customer account registration, verification and upgrade procedures.
• Ability to process and reconcile financial transactions accurately with complete documentation.
• Microsoft Office, especially Excel, Word, Outlook and Teams.
• Data entry with accuracy and attention to detail.
• Customer service, communication, problem solving and teamwork.

Interested candidates apply by sending a combined CV and cover letter in a single PDF, named with their full name, to the employer's recruitment channel, indicating the position title, vacancy number, province and VC number in the subject line.