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مهارتها
تجربه
Senior Customer Care Representative
SportPesa
2025-12 -
Provides end‑to‑end support for SportPesa customers via live chat, email, phone and digital platforms, handling inquiries, complaints, betting queries and account issues. Educates users on new products, promotions and platform features while conducting callouts and satisfaction surveys to gather feedback. Reviews recurring issues, escalates technical or payment problems, and ensures compliance with KYC/AML and fraud prevention policies. Maintains high service quality under pressure, achieving strong QA and CSAT scores and contributing to reduced churn and improved response times.
زبانها
English
fluent
Kiswahili
fluent
آخرین بهروزرسانی: 3 ساعت پیش