Customer Service Representative – On-site in Kabul

About the role

ATOMA is looking for a dedicated Customer Service Representative to join its on‑site team in Kabul. You will be the first point of contact for customers across multiple digital channels, helping them with service information, account issues, and basic technical problems.

Key responsibilities

• Respond to customer inquiries via social media, messaging platforms, and other channels.
• Provide clear information about ATOMA’s digital services and assist with account and connection queries.
• Troubleshoot common service problems and document each interaction.
• Handle complaints, follow up on open cases, and ensure timely resolution.
• Escalate complex issues to the appropriate internal teams.
• Maintain accurate customer records and contribute feedback for process improvement.

Required profile

• Proven experience in customer service or a similar support role.
• Excellent communication skills in local languages and English.
• Ability to manage high‑volume inquiries with patience and attention to detail.
• Comfort working on‑site in Kabul and collaborating with cross‑functional teams.
• Experience in telecommunications or digital services is a plus.

Required skills

• Proficiency with CRM systems.
• Experience using social media and messaging platforms for support.
• Familiarity with digital tools for customer interaction.